ABPA staff are experts in processing Medical, Dental, Vision, and Disability claims. We use secured electronic filing for faster claim processing. Our customer service staff is committed to providing personalized service over the phone or face-to-face at our regional offices. ABPA has the information you need available 24/7 through our secure Web site or by phone using our Interactive Voice Response (IVR) system. We can tailor our administration services to fit the needs of standard and non-standard benefit plans. In addition, we have a track record of seamless conversions.

 

ABPA provides eligibility based on the criteria established by each Collective Bargaining Agreement (CBA). ABPA's Benefits Administration System calculates and tracks eligibility on a real-time basis enabling us to provide reports as frequently as required by the CBA. An employee's eligibility is immediately adjusted each time an employer enters a report. ABPA's Web-based reporting system, provides extensive reporting on eligibility to Trustees and plan professionals. Eligibility information is also available to participants and carriers on our secure Web site. ABPA follows HIPAA standards for the transmission of eligibility to carriers.